I am writing this to warn every potential customer. My online shopping experience here was an absolute nightmare, emphasizing why you should DONT ORDER FROM HERE. If I could give 0 stars, I would! I ordered a dress on April 26th for my birthday on May 24th, but the delivery was disastrously late; I didn’t receive my dress until I was AWAY on vacation. When you loved this information and you want to receive details regarding sites.google.com kindly visit the site. When the dress finally arrived, the quality was appalling—it was

HORRIBLE material delivered in a usps shipping bag… had features coming off!!! Disgusting quality

. This led me to immediately seek a refund upon my return, which is why I was compelled to engage in a conversation with customer service. My efforts were met with such complete resistance that I had to

GO THROUGH YOUR BANK FOR A REFUND AFTER THEY DID A CHARGE BACK TO MY BANK EVEN THO I SENT THEM THEIR DRESS BACK THEY STILL TRIED TO FIGHT THE CHARGE

.

LISA THE OWNER OR MANAGER WHOEVER IT IS is a scam

and this is the most HORRIBLE boutique.

Customer: I am absolutely furious. I returned the dress immediately after coming back from vacation because it was weeks late for my birthday, and the quality was disgusting—features were literally falling off! I need a full refund processed immediately.

CS Rep: I sincerely apologize that the delivery schedule failed your expectations, especially for a significant event, and I am very sorry to hear about the quality issues you experienced. Can you confirm the date you shipped the item back to us?

Customer: I returned it last week. I had already asked for a refund weeks ago when it was late, and I was told a manager would contact me, which never happened. This is utterly disorganized.

CS Rep: I understand your frustration regarding the lack of follow-up; that is unacceptable on our end. I see the tracking indicates we received the return. I am escalating this refund request right now.

Customer: Escalate it to someone who actually processes the money, not just tells me they will. You have the dress. I need confirmation that this charge will be reversed, not fought.

CS Rep: I assure you the request for the full refund amount is being processed today, as we confirm receipt of the goods. You should see movement on the transaction within 5-7 business days, and we will email you with the final confirmation number.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.