Let my terrible online shopping ordeal serve as a serious warning. I placed an order weeks ago and have received absolute radio silence regarding shipping or order status. It’s reached the point where I have to say,

"If I could give no stars, I would. Worst customer service experience. They have yet to send an online order or respond to any emails."

That feeling wasn't reached lightly. I felt compelled to leave this public review and then engage in a conversation with customer service because my order status is frozen, my money is gone, and I am being completely ignored after multiple attempts to contact them through official channels.

Customer: I am checking in about order #1903, placed almost a month ago. It hasn't shipped, and I've sent four emails asking for an update without a single reply. What is going on with my purchase?

When you loved this informative article and you would like to receive more details regarding oePPeo Snapbacks assure visit the website. CS Rep: I sincerely apologize for the complete lack of communication regarding your order, sir/ma'am. That is absolutely unacceptable customer service, and I understand your frustration entirely. Let me pull up your order number right now.

Customer: "Unacceptable" is exactly the right word. I need to know if the item is even going to ship, or if I need to cancel and get my money back immediately. This has been the worst online shopping experience I’ve ever had.

CS Rep: I see the problem. There was a warehouse delay combined with a system failure that prevented our customer service team from receiving your emails promptly. I am terribly sorry. The good news is the item is ready to ship now. I can override the standard service and offer you complimentary next-day expedited shipping, or I can process a full refund this moment, whichever you prefer.

Customer: I still want the product, so expedite it. But if I don't see a valid tracking number in my inbox within the next two hours, I will call back and demand a full refund. Can you confirm that?

CS Rep: Understood. I am personally creating the express shipping label right now. I will email you the tracking confirmation directly and follow up with you tomorrow morning to ensure the package is moving. Thank you for giving us a chance to resolve this error.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.