I need to share my absolutely terrible experience at this store as a warning to everyone else. When you are shopping, you expect basic decency and honesty, not outright betrayal. I left the store feeling completely violated and targeted. Why? Because I experienced blatant dishonesty from the staff regarding my lost property. The whole incident summarized my terrible conclusion:

I had left my AirPods at the store on accident came back it was gone . I asked them if they seen it , they said no …. Which was a lie, Thieves .

That feeling—knowing I was lied to directly—is what made me feel compelled to leave this public review and demand accountability from their corporate customer service team.

Customer: I am calling to file a formal and urgent complaint about the employees at your store location. I believe they stole my property and then explicitly lied to my face when I inquired about it.

CS Rep: I am deeply sorry to hear about this absolutely unacceptable experience. Should you have almost any issues with regards to wherever and also how you can use oePPeo Home, you'll be able to call us at the website. That is extremely serious. Could you please confirm the date you visited and the specific property that is missing?

Customer: It was my Apple AirPods, left right near the register yesterday afternoon. When I returned, the staff just stonewalled me. They acted like they had no idea, and I know they did. The store personnel are clearly dishonest, just as I stated in my review.

CS Rep: I understand how angry and violated you must feel. We take accusations of staff dishonesty incredibly seriously. My priority right now is to flag this with the regional manager and immediately request a review of the internal security footage from yesterday.

Customer: A review of the footage is exactly what I need. I expect a full investigation and, frankly, a resolution for my missing property.

CS Rep: We commit to investigating this fully. I will personally ensure the store manager follows up on this internally and contacts you directly with the findings and a proposed solution within 48 hours. I sincerely apologize for the conduct you experienced.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.