Sign into the same account used by the title and open cloud save settings: check Google Play Games sign-in, then open Google Drive > Backups and look for an entry matching the app or publisher name; if a backup exists, import it from Drive or use the in-app cloud sync to pull the server copy to the device.

If the title used a third-party account (Facebook, publisher account, social login): log into that service on the same device or a PC, inspect linked devices and cloud backups in account settings, then trigger the app's sync or re-link function so the server-side save is applied to your local install.

If no cloud copy is present, stop using the phone to minimize overwrites and prepare for local extraction: enable USB debugging, connect to a PC, and use adb to export app save folders or run a desktop recovery utility (examples: DiskDigger, Dr.Fone); most desktop tools require root or elevated privileges, and 'adb backup' can help on compatible OS levels without root. Contact the publisher if the title keeps server-side snapshots.

Preventive configuration to avoid future loss: enable Play Games cloud saves and Google Drive backups, link titles to publisher or social accounts, perform periodic manual exports of save files to a PC, and schedule backups with a dedicated utility that writes archives to external storage or cloud.

Quick recovery checklist

Switch the device to Airplane mode and stop opening the app to minimize further write operations to internal storage.

Check the app's account-linked sync: open Settings → Account/Cloud Sync inside the app, verify the linked email, note the last sync timestamp, then sign into that same account on another device or web console to inspect server-side saves.

Look for built-in export or backup features inside the app and immediately export any available save files to an external SD card, USB OTG drive, or PC over USB.

If the device is rooted, create a full user-data image before any recovery attempts: on a computer with adb installed run: adb shell su -c "ls -l /dev/block/platform/*/by-name" to find the userdata block, then adb shell su -c "dd if=/dev/block/ of=/sdcard/userdata.img bs=4096" followed by adb pull /sdcard/userdata.img. Work from that image on a PC; do not run recovery tools directly on the live device.

If no root is available, use adb to pull accessible storage: adb pull /sdcard/ /path/to/pc and search the copied tree for folders named save, saves, backup, backups, or the app package name; copy any matching files to a safe location for analysis.

Run file-recovery utilities against the disk image on a PC: PhotoRec/TestDisk, Scalpel, or commercial suites. Configure scans for common save-file extensions (.sav, .json, .xml, .db) and export recovered files to a separate drive to avoid overwriting.

Collect precise diagnostics for developer support: device model, OS build number (Settings → About phone), app package name (found in Play/App store URL), last known account email, approximate timestamp of the incident, and any purchase receipts; attach screenshots of the app's account screen and backup settings.

Prevent future incidents: enable the app's automatic cloud sync, schedule weekly manual exports to a cloud folder or PC, keep periodic full-device images with adb or backup tools, and record the app package name and account credentials in a secure password manager.

Confirm whether the app was uninstalled or app data was cleared

Open the Play Store page for the app: if the main button shows Install the app is not present on the device; if it shows Open the package is installed.

Go to Settings → Apps (or Apps & notifications) → See all apps and locate the application entry. If you see an Enable button the app was disabled rather than removed; if you see Uninstall and the entry exists, the package is installed. If the entry is missing from the apps list, the app is uninstalled.

Tap the app icon or Open from the Play Store. If the app launches but immediately shows first-run setup, sign-in prompt, or an empty profile, local saved files were likely wiped while the APK still exists. If the icon is missing and the Play Store shows Install, the application was removed entirely.

In Settings → Apps → [App] → Storage check the numerical breakdown. Typical fields are "App size" (APK) and "User files" or "App storage." If the APK size matches the known install size and user files read ~0 KB, local saves are absent. If user files show tens or hundreds of MB, local content remains.

Use a file manager to search primary internal storage for folders named after the package or app title (examples: com.company.app or the app's public name). Presence of files inside an app-named folder indicates local items survived; absence suggests they were removed.

If you can use ADB from a PC, run: adb shell pm list packages | grep package.name – a match means installed. Then run adb shell pm path package.name to see APK path. To inspect private files (when allowed), run adb shell run-as package.name ls files; a successful listing shows app-owned files. Note: run-as works only for debuggable builds or when the device permits it.

Check cloud backups and in-app account sync: open the app’s account settings or the Play Games / app-backed account page to confirm a remote save timestamp. On Google backup pages look under Manage backups for the device and app timestamp; a recent entry indicates a cloud copy exists even if local files are gone.

Decision cues: Play Store = Install + package missing → uninstalled. Play Store = Open but app shows first-run + storage shows ~0 KB user files → package remains but local saves cleared. Use the above ADB and file checks to verify what specifically was removed.

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