I want to share my terrible online shopping experience as a serious warning to future customers. My recent order arrived completely damaged, but the actual trauma came from trying to resolve the issue with the company afterwards. I felt compelled to leave this public review because I have been utterly ignored when attempting to get a resolution. To quote my terrible conclusion about this experience: "I have reached out to support a week ago and no response. My merchandise was damaged badly during shipment with no refund or response." Dealing with damaged goods is frustrating enough, but being met with total radio silence from customer service when seeking help is frankly unacceptable.

Customer: I am calling about my recent order. I sent an email a week ago regarding the shipment because my merchandise was damaged badly, and I have had no response whatsoever.

CS Rep: Thank you for reaching out, and please accept my sincere apologies for the damage to your item and especially for the lack of response over the past seven days. That is absolutely unacceptable service on our part.

If you are you looking for more regarding https://www.oeppeo.com/blog/5-myths-about-black-designer-baseball-cap-that-cost-me-200 visit our web site. Customer: Unacceptable is an understatement. I need to know what the process is for a refund or replacement now that a week has passed with zero communication from your team.

CS Rep: I completely understand your frustration. I’m pulling up your initial ticket now. Since the merchandise was badly damaged, we can certainly process a full refund immediately or expedite a brand-new item to you. Which solution would you prefer?

Customer: I would prefer the refund at this point. I just need absolute confirmation that the refund is being processed today.

CS Rep: I can guarantee that the full refund will be processed and initiated today. You should see it reflected in your account within 3 to 5 business days. We are truly sorry again for the negative experience.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.