I felt completely betrayed and used after my recent shopping trip. This isn't just a complaint; it’s a warning about deceptive practices and terrible customer service that emphasizes greed over client retention. I was excited to buy a beautiful dress, paying a whopping "$600" for it late in the evening. I specifically asked the associate about ongoing sales, and she politely declined, saying the sale had ended yesterday. Imagine my shock when only an hour after I left, they posted a flash sale online! When I reached out to see if they would honor a price adjustment, she refused. My conclusion, and what I want others to know, is that

I call this poor customer service I wouldn’t recommend anyone here. I feel that if you can help your client out, you should. Especially because I was going to be a returning client. But with this type of service and greediness just to come up on your client is appalling and wrong.

I felt compelled to contact the main customer service line, hoping for a resolution, before posting this public review.

Customer: I am calling about order #458. I purchased a $600 dress last night and specifically asked if any sales were happening, only to be told no. An hour later, your store posted a major flash sale online, and the owner refused to adjust my price. That is genuinely poor service.

CS Rep: I completely understand your extreme frustration, especially given the significant amount you spent and the extremely close timing of that sale post. If you cherished this short article and you would like to get much more facts concerning https://sites.google.com/view/craftsimplenotesr120/blog/how-to-wear-a-suit-casually-my-personal-style-guide kindly check out the website. That must be incredibly upsetting. Did you contact the store via direct message or email regarding the adjustment?

Customer: I messaged the owner directly, and she flat out refused, citing policy. I supported this business because of its location and dress designs, but this refusal shows very little customer service and zero willingness to help a client who was planning to return.

CS Rep: I am genuinely sorry that was your final experience. While flash sales often have strict timelines, that short gap is clearly unacceptable for a loyal customer. Let me review the specific details of that flash sale and your purchase time to see what we might be able to offer as a goodwill gesture, perhaps a significant store credit toward your next special event purchase.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.