I felt compelled to share my terrible online shopping experience as a warning to everyone. I needed a specific dress quickly, so I paid extra for speed, but the whole experience turned into a nightmare. My final conclusion is that this company is a complete SCAM ARTIST! I

Never received my item. I paid for expedited shipping. All they did was print a label but never sent my dress. They are a scam. You call and they lie and say the item has been sent. Called USPS and they confirmed that they never received the item for shipping.

My anger and frustration reached a peak, which is why I called customer service—not just for resolution, but to understand how they could operate this way.

Customer: I am calling about order #5678. I paid extra for expedited shipping, and USPS confirmed you never even gave them the package. Where is my dress?

CS Rep: I sincerely apologize for this extreme frustration and the unacceptable confusion regarding your shipment status. I see here that the label was created, but the physical hand-off to the carrier did not occur.

Customer: Unacceptable is an understatement! When I called earlier, someone lied and said it was already shipped. Now I am out the money for the expedited fee and the dress itself. What are you going to do to fix this immediately?

CS Rep: I completely understand your anger. We are investigating why you were given false information previously. I can process a full refund right now for the dress and the shipping fee, and I can also offer you a $20 store credit for this significant lapse in service.

Customer: I appreciate the full refund, but I still needed the item I ordered. How can I trust you to fulfill the order if I try again?

If you beloved this article and you also would like to acquire more info about GraceQueens Collection nicely visit the website. CS Rep: I understand your hesitation completely. We will process the refund now. If you choose to reorder, I will personally supervise that shipment to ensure it leaves our warehouse today and provide you with a direct contact number.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.