I recently tried shopping with this company online, and I need to warn everyone about their rigid return policy. My experience was truly terrible and frustrating. I

bought a dress online but I didn’t receive my dress in time to return it because I was out of town.

When I finally contacted them, I was met with frustrating inflexibility. I fully explained that

even though the dress is brand new they couldn’t extend the return date as a courtesy. What a scam.

I felt compelled to leave this review and engage with customer service because their lack of flexibility is predatory, and I lost money on an unworn item due to an arbitrary deadline.

Customer: I am extremely upset that you won't accept my return. I purchased this dress online, and I was traveling when it arrived, meaning I literally didn't receive it in time to meet your deadline.

CS Rep: I understand your frustration completely. I see here that the return window closed three days ago. Unfortunately, as per our documented policy, we must adhere strictly to the 14-day limit from the delivery date for a full refund.

Customer: But the dress is brand new! I explicitly told you I was out of town. You’re telling me that even though the dress is brand new they couldn’t extend the return date as a courtesy? That feels like a total scam.

CS Rep: I sincerely apologize that we cannot process a monetary refund in this situation. The system is locked once the window passes. However, as a goodwill gesture, I can process a one-time exception for store credit if you mail the item back today?

Customer: Store credit doesn't help me; I don't want to shop here again after this terrible experience. I just wanted fairness for an unworn item. This is incredibly poor customer service.

CS Rep: I genuinely regret that we cannot meet your request for a full refund extension. We are bound by the strict policy timeline.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.