I am writing this as a cautionary tale about my terrible online shopping experience with this boutique. What started as an urgent order for a dress quickly spiraled into weeks of frustration. I had paid for expedited shipping, was repeatedly lied to about tracking, and waited weeks for a simple refund that never materialized. My conclusion, echoing what I felt after dealing with their staff, is that this is the

WORST BOUTIQUE EVER - ALL LIARS. Believe every negative review.

The final straw, and the reason I felt compelled to demand action, was when I finally called to get answers and spoke to Nathalie who was very rude and even hung up the phone on me.

Customer: I was promised my refund for the canceled dress order 7 to 10 business days ago. It’s now January 6th, and the money is still not back in my account. Why is this so complicated?

CS Rep: I sincerely apologize for the significant delay you’ve experienced with the refund. If you have any queries with regards to exactly where and how to use https://www.gracequeens.com, you can speak to us at the site. I see the cancellation was processed, but the final bank release often takes longer than anticipated.

Customer: "Taking longer than anticipated" isn't good enough when I was repeatedly given false information about shipping and now about my money. Someone already hung up on me last time I called. I need an exact date or a confirmation email right now stating exactly when this money will be returned.

CS Rep: I completely understand your frustration and deeply regret the unacceptable service you received previously. I will personally follow up with our accounting department immediately. I will email you within the next hour with the specific transaction ID and a commitment date from our management team.

Customer: You need to send that email, and you need to ensure the information is accurate this time.

CS Rep: I assure you I will handle this personally and send that documentation right away.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.