I’m writing this because I want to warn potential shoppers about my recent terrible online shopping experience. I purchased an item that arrived completely unusable, and dealing with the aftermath has been nothing short of a nightmare. My direct conclusion about this transaction is exactly what I wrote in the survey:

Awful 😞 I lost my money and couldn’t even wear that thing they sent me. They shouldn’t play with people money like that.

I felt compelled to leave this review and engage in a conversation with customer service immediately to try and recover the money I wasted.

Customer: I need a full refund for order #5432. The dress I received is absolutely awful quality and completely unwearable. I feel like I've just lost my money on this purchase.

CS Rep: I am genuinely sorry to hear that the item you received was unsatisfactory and unwearable. That is completely unacceptable, and I understand why you feel frustrated about losing money.

Customer: It's beyond frustrating; it's practically fraud. What exactly are you going to do to fix this? To learn more in regards to GraceQueens Looks take a look at our internet site. I won't accept store credit for something I couldn't even use once.

CS Rep: I hear you clearly, and given that the item arrived in an unusable state, we will bypass the standard exchange policy. I can immediately process a full refund, including shipping costs, back to your original payment method.

Customer: And how long will it take for that refund to actually hit my bank account?

CS Rep: The refund has been initiated now. You should see the funds returned within 5 to 7 business days. We truly apologize for the quality issue and for sending you a product that failed to meet expectations.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.