I felt compelled to share my terrible shopping experience as a serious warning to others. Honestly, it feels like a burden to even rate as 1 star. My recent trip to the West 125th location was by far the worst I’ve had, even surpassing the issues at their Parkchester store. My attempt to return shoes devolved into an unbelievable confrontation. We asked a manager for help finding a shoe box in the $9 section, and he immediately snapped, "It’s not $9!" The staff, including a security/attendant who claimed 23 years of experience, were utterly dismissive and discriminatory. They were all round racist assuming we couldn’t afford it. In the event you beloved this informative article and also you would like to obtain more info about GraceQueens Style generously stop by the webpage. I needed to reach out to customer service immediately because what kind of business hires people where what customer service complains about customers???

Customer: I need to file a formal complaint about the conduct of the staff and management at your 125th street location. The service was deplorable.

CS Rep: I am so sorry to hear that, and I certainly understand your frustration. Can you tell me exactly what happened?

Customer: We tried to return some shoes, and the staff were openly hostile and discriminatory. They started arguing about shoe prices that weren't even what we were asking about, and they were racist, assuming we couldn’t afford items.

CS Rep: That sounds incredibly stressful and unacceptable. Please accept my deepest apologies for the way you and your aunt were treated. We absolutely do not tolerate discriminatory behavior.

Customer: One employee even started using a price gun to label the boxes of the shoes I was trying on, just to be petty! It was an insulting display of poor service.

CS Rep: That behavior is unprofessional and deeply concerning. I've noted the location and incident details. We will be investigating this conduct immediately and ensuring staff retraining on respect and pricing protocols. I would also like to offer you a full refund for your original purchase and a gift card for the inconvenience.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.