I want to share my terrible online shopping experience as a cautionary tale for everyone considering ordering from this site. I bought a dress online, but due to being unexpectedly out of town, I didn't receive the package until after the strict return window had closed. When I contacted them, even though the dress was brand new, they refused to extend the return date as a courtesy. I felt utterly helpless and frankly, cheated. This inflexible approach makes me conclude:

"Bought a dress online but I didn’t recive my dress in time to return it because I was out of town. Even thought the dress is brand new they couldn’t extent the return date as a courtesy. What a scam."

I felt compelled to leave this review and try to engage with customer service because their return policy felt deliberately designed to trap the customer.

Customer: I am calling about order #4455. I received the dress late because I was traveling, and now your system says the return window expired yesterday. It is brand new, still tagged. Can you please make a one-time exception?

CS Rep: I understand how frustrating that is, especially when you haven't even had a chance to wear the item. Let me pull up your order details and review the return policy parameters.

Customer: I just need a short extension, maybe two days, so I can ship it back. Refusing to help a first-time customer over a day is ridiculous. That’s why I called it a scam.

CS Rep: I sincerely apologize for the rigid nature of the policy. I have checked with my supervisor, and unfortunately, we are unable to override the deadline for a refund or store credit once the 14-day window has closed.

Customer: So, I’m stuck with an unworn dress because your internal policy doesn't allow basic courtesy? This is poor service.

If you enjoyed this information and you would like to receive more details regarding web page kindly browse through the webpage. CS Rep: I recognize your disappointment, and I am truly sorry we cannot extend the return date. As a gesture of apology for the policy rigidity you experienced, I can offer you a 20% discount code for any future purchase.

Customer: I appreciate the offer, but I wanted a refund for the item I couldn't return.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.