I am writing this to serve as a stark warning about this horrible business. My terrible online shopping experience started when I purchased an item on January 16th, needing it urgently for February 23rd. They promised 7-14 business days, but weeks passed. When I reached out about the delay and asked for a tracking number, they stopped responding entirely, leading me to involve a friend in the U.S. to call them with no success. My overwhelming feeling, which compelled me to leave this review, is perfectly summarized by my final conclusion about their service:

I messaged them saying I want a refund that it is obvious they have not even sent it out and how disappointed and disgusted I am with their service the reply I got was "ok" and they blocked me!

This behavior over a $300 AUD item is appalling.

Customer: It is now February 20th. I purchased my $300 AUD item on January 16th, and I need it by the 23rd. It has been way past the 7-14 business days you quoted. Where is my product?

CS Rep: I sincerely apologize for the significant delay and the unacceptable lack of communication. I see that your item has not yet shipped, and I am truly sorry for the stress this has caused.

Customer: I asked for tracking repeatedly and got no response. My friend even called your US number twice! You clearly haven’t sent it out. I am demanding a full refund immediately.

CS Rep: I understand that you are rightfully disgusted with our service. Ignoring your requests and blocking your messages is completely unprofessional. I will personally process your full refund right now, as you never received the product you paid for.

If you're ready to check out more info in regards to Official GraceQueens stop by our web-site. Customer: So you are finally admitting it wasn't sent and that I am entitled to my money back? I am disgusted that I had to go this far just to get an answer.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.