I am writing this as a serious warning about online shopping here. This entire process has been a nightmare, culminating in a seemingly endless fight just to get my own money back. When I finally reached out to customer service, it was clear why things went so poorly. If you are you looking for more information in regards to more info here have a look at our webpage. It’s been

seven weeks after returning the hat, and four emails from JJ about apologies for delay — still no refund

. My conclusion, based on this experience, is that the

customer service is remarkably bad, and the sellers are barely knowledgeable.

I felt compelled to leave this public review and spend my time speaking with a representative because this level of incompetence is simply unacceptable.

Customer: I need to know immediately where my refund is. I returned the hat nearly two months ago, and despite four separate apology emails from JJ, I still don't have my money. This is completely unacceptable business practice.

CS Rep: I sincerely apologize for the extreme delay you've experienced. Seven weeks is far too long, and I understand your frustration completely. Can you please provide your order number so I can look up the return tracking status right away?

Customer: The order number is [12345]. It’s not just the delay; the overall service has been awful. I even spoke to one of your staff previously who seemed barely knowledgeable about the return policy itself. I just want the money back now.

CS Rep: Thank you for the number. I see the record here indicating multiple delays. Please allow me to manually override the standard procedure. I am submitting an urgent escalation request right now to our finance department, and I will personally ensure the refund is processed within the next 24 business hours.

Customer: "Escalation request" means what exactly? I’ve heard apologies before. Will I receive an email confirming the actual transfer this time?

CS Rep: Absolutely. As soon as the wire transfer is initiated by finance—which I will personally follow up on—I will email you the transaction ID and confirmation receipt directly. I am truly sorry that our customer service has been remarkably bad in this instance.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.