I want my experience to serve as a warning to anyone considering placing an online order here. What should have been an exciting purchase turned into a nightmare of poor quality control and non-existent communication. When I finally received my package, my immediate conclusion was clear:

"You are scammers!! You send me a damaged, worn dress! Worst customer service."

I felt compelled to leave this review and engage in a conversation with customer service because I had already reported the damage, and yet no one even responded to my message. I was determined to resolve this mistake properly, not just be offered a flimsy solution.

If you have any kind of concerns regarding where and how you can make use of GraceQueens Shop, you could contact us at the website. Customer: I need to speak to someone immediately about order #908. I received a damaged and worn dress, and I am furious that no one responded to my initial report of the damage days ago.

CS Rep: I am deeply sorry to hear about the unacceptable condition of the dress and the lack of response from our team. That is absolutely not the standard we aim for. I see your prior message now; can you confirm what type of damage you noticed?

Customer: It’s frayed, and there are visible stains. I need a full refund, not store credit.

I will not accept store credit for your mistake.

Furthermore,

Respond with a phone number—it is not possible a reputable company does not have a phone number for returns.

CS Rep: I understand completely why you are demanding a full refund. As the item arrived damaged, we will override the store credit policy and process a refund back to your original payment method immediately upon receiving the return. While we handle returns via email support for documentation purposes, I will personally expedite the free return label to your inbox right now.

Customer: Ensure that refund is processed quickly. I expect to see that label within the next hour, and I expect confirmation that this refund is moving forward.

CS Rep: You will have the label shortly. I will monitor this return personally to ensure the full refund is issued swiftly once the damaged dress is received back at our facility.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.