This review is a cautionary tale about my terrible online shopping experience, particularly with a custom order. I was thoroughly disappointed, concluding that I had an absolutely dreadful experience with Dach Boutique/Ira Designs by Dach. I ordered a custom-made dress for my birthday, and the dress was cheap and poorly made. The zipper broke twice, measurements were incorrect, and pieces started falling apart as I tried it on, forcing me to wait four agonizing hours in the store just for basic repairs. For a dress costing $700+, this was unacceptable, and when there was no offer of a discount or resolution, I felt compelled to reach out to customer service to escalate the issue and demand accountability for the wasted time and money.

Customer: I spent over $700 on a custom birthday dress, and it arrived late, damaged, and required four hours of in-store repair just so I could try it on. This is completely unacceptable.

CS Rep: I sincerely apologize for the issues you encountered with your custom dress order, including the delay and the quality concerns with the zipper and fit. We understand how frustrating this must be, especially given the cost.

Customer: Frustrating is an understatement. I waited four hours for repairs, and there was no gesture of apology, no discount offered, nothing. What resolution are you going to provide for this extreme inconvenience and the fact that the dress was faulty upon arrival?

Here's more info on GraceQueens Fashion stop by the web site. CS Rep: I recognize the significant time you had to spend waiting. While our policy strictly prohibits monetary refunds for custom orders, I can certainly review the file regarding the labor and materials used. Let me speak with management to see if we can offer a store credit toward future alterations or a smaller accessory purchase as compensation for the wait time.

Customer: Store credit for future purchases is hardly an incentive when the initial product quality was so poor and the customer service was, frankly, atrocious. I need to know why I spent premium money for a cheap, defective item, and why the owner was so dismissive when I escalated the issue.

CS Rep: I am truly sorry if you felt dismissed. We take all feedback seriously, and while I cannot overturn the owner's decision regarding refunds, I will document your feedback regarding the quality control process and the need for better communication regarding delays and in-store resolution offers. We aim to ensure every client is satisfied.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.