2
FebruaryWarning: The Size Filter Makes All the Good Clothes Disappear! A Lesson in Exclusionary Shopping 😩
I need to start this review by issuing a warning. My terrible online shopping experience was a lesson in disappointment, and I want to share it for cautionary purposes. I spent nearly an hour browsing the categories, only to find that when I filtered down to my size, the vast majority of stylish options disappeared. It was an incredibly exclusionary feeling. While I admit the prices aren't bad and they have lots of different clothing generally, the truth is that
the only thing I wish was that they had more of the regular clothing options for plus size women
. Feeling so overlooked compelled me to abandon my cart and immediately reach out to customer service to voice my deep frustration.
Customer: I am extremely frustrated. If you have any kind of concerns with regards to wherever in addition to the best way to employ GraceQueens Online, you'll be able to e-mail us in our own web site. I wasted so much time trying to find something decent on your website, but once I selected the plus-size filter, the selection of truly wearable, regular clothing options plummeted.
CS Rep: I sincerely apologize that you experienced such difficulty finding suitable options. That must have been very frustrating, and we hear your concerns about the selection disparity.
Customer: It’s more than a disparity—it feels like an afterthought. I want classic styles, not just what little stock you show online. Why is the inventory so unequal between the sizing ranges?
CS Rep: I understand completely. We are definitely prioritizing feedback regarding the need for expanded everyday plus-size options. I have personally logged your specific concern with our purchasing team for immediate review.
Customer: Logging it doesn't help me today, though. I need an outfit this week, and the website was useless for my sizing needs.
CS Rep: I want to help you find something right now. If you can provide me with your location, I can contact a few nearby store locations to check their most recent physical inventory, as they sometimes receive items not yet displayed online.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of wasted time and dashed expectations.
Reviews