I had a truly terrible online shopping experience, and I am leaving this review as a serious warning to future customers. I ordered clothes based on their sizing chart, and when they arrived, they were simply too small. When I attempted the return process, I was shocked to learn about their extremely rigid policy. My conclusion and direct feeling about this ordeal is that

"They don’t refund money the clothes was 2 small for my and I got a credit slip. Make sure u know it size no refund."

I felt completely misled and was compelled to leave a review and engage with customer service to understand why their policy results in trapping customers with unwanted store credit.

If you have any thoughts pertaining to the place and how to use GraceQueens Elegance, you can make contact with us at our web-page. Customer: I received my order, but the clothes are too small, and I need a refund. I was just told I can only receive a credit slip. Why can’t I get my money back?

CS Rep: I am truly sorry for the frustration and the sizing issue you encountered. I understand this is disappointing. Our stated policy is strictly for store credit on returns.

Customer: Visible or not, that is terrible service! I don't want store credit; I want my money back. I might never shop here again if this is how you handle returns for items that don't fit.

CS Rep: I hear your disappointment regarding the policy, and I sincerely apologize if it felt unclear. I notice you mentioned wanting to find something for your granddaughter—I would be happy to personally help you utilize that credit right now to ensure you find a perfect replacement.

Customer: Well, I suppose I have no choice since my money is stuck here. Can you at least guide me to accurate sizing charts this time so I don't waste the credit again?

CS Rep: Absolutely. I can pull up the detailed measurement charts for any item you are interested in. Let’s make sure we find a great fit for you today.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.