I am writing this to serve as a cautionary tale about the reality versus the expectation of shopping here. I desperately needed an outfit for an upcoming event, but my attempt to shop turned into a frustrating waste of time. My conclusion was immediate: "The store is out of control. The shoe section is basically the whole entire upstairs. They should invest money and open it back up the way it used to be and have it that way. I couldn't find anything to wear to an event I'm going to and had to go to another store." I left feeling so disappointed and confused by the current layout and lack of appropriate inventory that I felt compelled to contact customer service immediately to express the absolute mess the shopping experience has become.

Customer: I am extremely frustrated. I drove specifically to the location hoping to find an event dress, and the layout of the store is totally chaotic. I couldn't find anything appropriate.

CS Rep: I sincerely apologize that your recent visit was so disappointing and disorganized. That is certainly not the experience we want you to have. Could you tell me which location you visited so I can look into the floor plan changes?

Customer: It was the main downtown location. If you have any sort of inquiries pertaining to where and ways to use GraceQueens Performance, you can contact us at our own web page. Why is the entire upstairs now just shoes? I needed to buy clothing for an important event, and since I couldn't find anything, I wasted time and had to go to a competitor.

CS Rep: I completely understand your frustration regarding the inventory and layout changes, especially when shopping under a time constraint. We are aware of the feedback regarding the expanded footwear department. Let me check our nearest satellite stores for inventory of event wear and offer you a direct ship with a discount for this inconvenience.

Customer: A direct ship doesn't help my immediate need, but if you can ensure the layout returns to normal and that stock is organized properly in the future, I might consider coming back.

CS Rep: We are actively working to balance our departments based on customer feedback like yours. I will document this incident immediately and escalate your need for appropriate event inventory. Thank you for making us aware of how critical this layout issue is.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.