I am sharing this review because I want to warn potential shoppers about the disastrous return policies at this shop. My experience was absolutely terrible. I bought a dress from them but the size didn’t fit, which is common in online shopping. However, when I tried to return it, the nightmare began. If you beloved this write-up and you would like to get a lot more facts concerning GraceQueens Shop kindly stop by the page. They asked for a label that I’ve never seen or heard for the return. Because I saw a label on the dress and saying not take it off if I want to return. So I think it’s the one. But they said it should be THREE????? It is when I realized that the staff deliberately didn’t mention or give the label to me so that I can’t return. I saw other reviews and realized that other people also have problems with their return. It appears more like a scam to me now. I felt compelled to contact customer service immediately after they rejected my return, demanding an explanation for this suspicious "three label" rule and why they hide information from customers.

Customer: I am calling about my rejected return for order [XXXXX]. You claim the item needs three specific tags, but I only received one large 'Do Not Remove' tag. You are trying to BLAME me for missing tags that were never provided.

CS Rep: I understand your frustration, and I truly apologize that the return process has been confusing and difficult. I need to review your specific order details. Can you describe the tags you received, and the date you requested the return?

Customer: I received the dress a week ago. I am telling you, I only received ONE tag. It appears that the staff deliberately hid the information or didn't provide the tags so that I can't return. This is terrible.

CS Rep: I assure you that hiding information is completely against our policy. That is a serious accusation, and we need to investigate it immediately. Given your situation, let me speak with my supervisor to see if we can waive the three-tag requirement since the issue appears to be on our end regarding fulfillment.

Customer: You need to do more than just investigate. I need a concrete resolution and a full refund for this damaged product that doesn't fit, especially since this whole thing feels like a planned scam.

CS Rep: I completely hear you. Please hold while I process an internal escalation. I am going to try to push your refund through today, despite the documentation issue, based on your feedback regarding the missing labels.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.