If you are considering shopping here, please take this as a serious warning. My online shopping experience was absolutely disastrous. When my order arrived—literally on the day I was leaving the country—I immediately noticed the problems. Honestly, it was

really, REALLY terrible quality clothing.

The

material looks much better online than in person, sizing is way off

, and I truly believe

they don't even measure their clothing to fit any human body.

To top it off, they enforce a strict

2 week return policy

. Since I left the country for two weeks, I couldn't return anything when I got back, meaning I’m stuck with expensive, unwearable garbage. This shocking situation compelled me to reach out to customer service immediately.

Customer: I need help. I just received my order and the clothes are completely unwearable. The quality is awful, the sizing is totally inaccurate, and I missed the two-week return window because I was traveling.

CS Rep: I sincerely apologize that the quality and fit of the items did not meet your expectations, especially after waiting for your order. I understand how frustrating it is to be stuck with items you cannot use.

Customer: Frustrating is an understatement. I got the package the day I flew out. I was gone for two weeks. Because of your strict policy, I'm out a lot of money for items that are essentially defective. If you are you looking for more regarding GraceQueens Catalog look at our own web-site. What can you do to override the return window in this unique situation?

CS Rep: Given the circumstances regarding the delivery timing and your necessary travel, I can certainly investigate an exception for you. Can you please provide your order number and the date you returned to the country? We prioritize customer satisfaction.

Customer: The order number is [insert number]. I returned three days ago. I need a full refund or store credit, not just an opportunity to send back poorly made clothes.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.