I’m leaving this review as a serious warning to any customer seeking a pleasant or upscale shopping experience. My visit with my daughter to find a senior prom dress turned into a cautionary tale. While the store has beautiful dresses, the staff’s behavior completely ruined the moment. My direct feeling and conclusion was that the "customer service, staff clothing/attire, and break room conversations were unprofessional and inappropriate." Clerks did not help my daughter into or out of a single dress, despite her trying on five. We essentially had to run our own dressing room session while overhearing loud, unprofessional chatter right behind the curtain. I felt compelled to leave this review and engage customer service because, for such an important purchase, receiving no help, no recommendations, and no professional courtesy is simply unacceptable.

Customer: I am calling about a terrible in-store experience I had yesterday. My daughter and I were completely ignored while trying on dresses for her prom. The staff offered zero assistance with zippers or fittings.

CS Rep: I am so sorry to hear that your experience was disappointing. That is certainly not the standard of service we aim to provide. Can you tell me more about the lack of assistance you received?

Customer: It wasn't just the lack of assistance; it was the entire atmosphere. The staff was poorly dressed, and we could hear every inappropriate conversation coming from the break room right behind the dressing rooms. It was loud and unprofessional.

CS Rep: Hearing that breaks my heart. Please accept my deepest apologies for the unprofessionalism you witnessed. We will be reviewing all staff policies and conversations immediately. When you loved this short article and you would want to receive much more information regarding Shop GraceQueens kindly visit our page. Was there a specific manager you spoke with during your visit?

Customer: No, I didn’t speak to management then, but I need to make it clear: I do NOT recommend this store and will NOT return again. That special experience was completely ruined by the staff’s attitude and attire.

CS Rep: I understand your frustration entirely. As an immediate step, I would like to offer you a full personal shopping consultation with a senior stylist and a significant discount should you consider giving us another opportunity to make this right.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.