I felt compelled to share my absolutely terrible shopping experience as a serious warning to future patrons. While the clothes here are cute and cheap, the fundamental operations of this business are deeply flawed. The only downside is if they have a real issue with service. I witnessed multiple problems, from employees having full conversations with people in another language while I waited, to one employee taking seven minutes to come to the register because she was in the middle of something else. But the most alarming part was watching the manager argue aggressively with a customer over shoes that had no label. Instead of rectifying the situation and honoring the nearest posted price, he chose to argue and complain that he didn't want trouble. If you have any inquiries pertaining to wherever and how to use https://htpvthingr.blogspot.com/, you can get in touch with us at our own page. This is a big indication of how this business is run, and it drove me to reach out to customer service immediately.

Customer: I need to report an appalling situation regarding your store management and staffing. I was observing your service failures firsthand—I waited up to seven minutes for an employee to check me out because she was busy doing something else.

CS Rep: I sincerely apologize for that excessive wait time. Seven minutes is absolutely unacceptable, and we need to address employee efficiency immediately. Could you tell me more about the management issue you mentioned?

Customer: Yes. The manager got into it with a customer regarding an unlabeled pair of shoes. The customer presumed the price was the nearest one posted, which is a fair assumption when you fail to post the proper price. Instead of just giving the woman the shoes at the price that was listed and correcting the issue, the manager argued, complaining he didn't want her to make a scene.

CS Rep: That behavior from management is completely inappropriate and counter to our service standards. It would have been better customer service to just give the woman the shoes at the price that was listed. I assure you I will escalate this specific incident regarding the manager immediately and ensure staff retraining is implemented regarding both pricing policy and efficient register operation.

Customer: I hope so. Because what I observed clearly shows a systemic failure in how this business is run.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.