I need everyone considering ordering online from this company to hear my story. This was, without a doubt, the worst online shopping experience I have ever had, and it ended up costing me money and heartache. I felt compelled to reach out to customer service after realizing the dress I paid $40 extra to rush-ship was never going to arrive, which led to the painful realization that, "I have yet to receive the dress I ordered March 2nd and I paid $40 extra for the order to be expedited and was promised I would receive it by my daughter party on the 13th… No dress received still and my daughter 18th birthday party was RUINED! She had no dress which resulted in cancellation of her party, money lost, and my daughter in tears!!" When I called Sunday morning, the woman I spoke to was outrageously unprofessional.

Customer: I am calling again about order #1234. I still have not received the dress. It never shipped, even though I paid $40 extra, and my daughter’s entire party was ruined because of this failure.

CS Rep: I sincerely apologize for the confusion and the distress this has caused your family. I see the notes that the dress never left our facility.

Customer: Confusion? Your representative yesterday morning was incredibly rude, raised her voice, and actually told me I must not be able to afford another dress because I asked for a refund! The dress is still in your possession, and I was guaranteed delivery. I need a full refund for the $400 immediately.

CS Rep: That behavior is unacceptable, and I am deeply sorry for the rude service you received. We failed to uphold our promise for expedited delivery. I am processing a full refund for the cost of the dress and the $40 shipping fee right now.

Customer: I need confirmation that refund has gone through, not just another promise. This company has caused enough pain already.

If you have any sort of questions concerning where and the best ways to make use of GraceQueens Dress Shop, you can contact us at our own web-site. CS Rep: I understand your skepticism. The transaction is pending, and you will receive an email confirmation of the full refund within the hour. Please allow 5-7 business days for the credit to appear in your bank account.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.