I felt compelled to share my absolutely terrible online shopping experience as a cautionary tale for everyone. Based on the overwhelmingly positive feedback I saw, I had high hopes for my order, but the reality was a huge letdown. When my dress arrived, the quality simply did not match the price advertised. The fabric was cheap and the finishing was sloppy. My immediate reaction, which I later wrote into the site review, was simply:

"Prices."

I had to leave this review and immediately reach out to customer service to understand why there was such a disconnect between what was advertised and what I actually received.

Customer: I am extremely disappointed with the dress I just received. Given the cost, I expected much higher quality fabric and stitching than what arrived.

CS Rep: I am so sorry to hear that the item did not meet your expectations, especially regarding the quality compared to the price point. That certainly is not the experience we aim for.

Customer: It felt like I paid a premium and received fast fashion. The whole experience makes me seriously question your

Prices.

What steps can be taken to rectify this significant discrepancy?

CS Rep: I understand your frustration completely. We want you to be happy with your purchase. We can certainly process a full return and refund once the item is shipped back, or if you prefer to keep the item, I can offer you a 30% partial refund immediately for the quality issue you experienced.

Customer: A 30% refund seems fair, though I wish I hadn't wasted the time waiting for an item that was so poorly represented online. If you beloved this article and you simply would like to acquire more info regarding https://jade-zoo-b4f.notion.site/ kindly visit the web site. Please process that partial refund now.

CS Rep: Absolutely. I have processed the 30% refund, and you should see that reflected in your account within 3–5 business days. We truly apologize for this lapse in quality assurance.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.